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Tel: 86-0790-6000119 | E-mail:info@aerosolfire.com
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Faq’s

» Faq’s

FAQ FREQUENCY ASKED QUESTIONS

01. Are you company produce aerosol products only?
Answer: We are manufacturer factory produce mini type, wall mounted type, floor standing type and portable type of aerosol fire extinguisher or its systems, furthermore, we also produce FM200 fire suppression systems, Super-fine ABC dry chemical powder fire extinguishing system, fire detecting tube fire protection system and their accessories.

02. What is your main market at present?
Answer: At present our main market is Asia, South America, Africa, Some Europe countries,  Middle East, except America and Russia.

03. What is the lead time of your products?
Answer: for sample: 3 days to produce, and 5 to 7 days by express or by air; for bulk order: 5 to 7 days to produce, and 5 to 7 days by express or by air, 10 to 30 days by sea.

04. If we cooperate with you, can we have our own brand?
Answer: Yes you can have your own brand, we provide OEM/ODM/Labeling service, for OEM/ODM/Labeling service we have requirement for MOQ, we can discuss about MOQ quantity with you.

05. Does there is a R&D department in your company
Answer: Yes we have R&D department with 15 staff, we can design new products as per special requirement if necessary.

06. How about  your after sales service?
Answer: We offer with service of free replacement, if you find out the cargo or goods with any defect, and we can teach you how to operate and install our products.

07. What types of payment you accept?
Answer: We accept payment of T/T, B/L at sight, D/P, D/A, PayPal, Western Union, Escrow etc.

08. What is the quotation valid time, and what if it is a large project with long bidding time?
Answer: 60 days,  for large project with long bidding time then our quotation valid time can be last for 12 months.

09. Can you offer with EXW, FOB, CIF, CFR price?
Answer: All EXW, FOB, CFR or CIF price available. But we mostly quote with FOB price, if need to include transportation cost and/or insurance we can add them according to actual cargo volume and cargo weight.

10. Can you offer us some samples?
Answer: According to our company policy, samples are chargeable and payable, because our products are with high value, every product have high production cost and with high material cost, also we every month have to pay a reasonable salary for them.
So thanks for your understanding that we can offer with payable samples, but not free samples.

11. Does the aerosol fire extinguishing systems are Dangerous Cargo?
Answer: Yes it is dangerous cargo class 9, UN 3178, so the sea freight or air freight will be much more higher than that of a common cargo.

12. What is the H.S Code of your product?
Answer: our products is ire extinguisher, is a new kind of fire suppression system, so its international H.S code is 84.24.10.

13. After buy the product, Can we know how to install the this product?
Answer: We have INSTALLATION MANUAL for you, after refer to it you will know how to install, this product is very easy to install, just a DO-IT-YOURSELF product.
If not quite understand from the installation manual, then contact us for help.

For more other questions or business negotiations please contact our service team directly at info@aersolfire.com

 

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    +86-0790-6000119
    info@aerosolfire.com
    86-0790-6000119
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